FAQ

 

What does TRAVIS Stand for?

TRAVIS is an acronym for Transportation Routing And Vehicle Information System.

 

Is My Credit Card Safe?

Yes.  All transactions are run through 128 Bit SSL (Secure Sockets Layer) Encryption from your browser to our website.  “The Secure Sockets Layer protects data transferred over http using encryption enabled by a server’s SSL Certificate.  An SSL Certificate contains a public key and a private key.  A public key is used to encrypt information and a private key is used to decipher it.  When a browser points to a secured domain, an SSL handshake authenticates the server and the client and establishes an encryption method and a unique session key.  They can begin a secure session that guarantees message privacy and message integrity.” – For more information please visit: https://www.verisign.com/ssl/ssl-information-center/faq/

 

Are there any special considerations when requesting Licensing and Single Trip Overweight / Overdimension Permits?

In order to ensure you are not overcharged for your single trip overweight permit, please request the Licensing permit first.

 

Note: It is cost effective to purchase a Monthly Licensing permit rather than multiple Single Trip Licensing permits if multiple trips are planned for the same vehicle.

 

What is an MVID?

All Alberta carriers have an MVID.  An MVID is your Motor Vehicle Identification Number or client number.  This is located directly above the registered owner’s address on your vehicle registration.  If you do not know your MVID or do not have one, contact the Central Permit Office at 1-800-662-7138.

 

How do I register?

Go to www.travis.gov.ab.ca and Click on the ‘Register’ link below the submit button, located on the right side of the login screen, and complete the registration form (your MVID is required when registering).  If you do not know your MVID or do not have one, contact the Central Permit Office at 1-800-662-7138.

 

How do I log into TRAVIS?

A user must be registered with a user ID and password to gain access to TRAVIS Web.  To login go to www.travis.gov.ab.ca.  Enter the user ID the ‘User ID’ field and the password in the ‘Password’ field on the Alberta Infrastructure & Transportation (AIT) Online Services Login Screen and click the ‘Submit’ button.  Once logged onto AIT Online Services, click on the link ‘TRAVIS Web (Overloads / Annuals / Licensing)‘.  Another secure page will appear welcoming the user to TRAVIS Web.

 

I have forgotten my password.  What do I do?

Go to www.travis.gov.ab.ca and Enter User ID in the ‘User ID’ field on the Alberta Infrastructure & Transportation (AIT) Online Services Login Screen.  Click on the ‘Reset Password’ link below the ‘Submit’ button on the right side of the login screen.  A new password will be emailed to you.

 

How do I obtain a copy of a permit?

Permit documents are considered “public documents” and may be viewed on the TRAVIS system.  Go to section 4 for more information on obtaining a copy of a permit document.

 

What happens when the TRAVIS Web system is not available?

In the event that the primary TRAVIS Web system is unavailable, our secondary (failover) system (TRAVIS2) should be used.  There is a link called ‘Trouble Shooting’ located on the left hand side of the login screen where more information can be obtained.

 

In the event that both TRAVIS1 and TRAVIS2 are down simultaneously, for more than 20 minutes, manual permits will be available through the Central Permit Office at 1-800-662-7138.

 

TRAVIS1 and TRAVIS2 can be found at www.travis.gov.ab.ca and at www.travis2.gov.ab.ca.

 

How do I change my account information?

To update your email address, click on ‘My Account’ and submit your change.  To update your mailing address, you must contact the Central Permit Office at 1-800-662-7138.

 

How do I close this help screen?

 

You may close this help screen by clicking on the 'X' at the top right of this window or by clicking the 'Exit' hyperlink below.

 



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