Privacy Statement

Alberta Transportation maintains this web site to assist the Public in gaining access to program and services offered on the Internet. Alberta Transportation, which publishes and maintains the Government of Alberta - Alberta Transportation Web Site , is committed to ensuring your privacy while you visit the site.

Links to Other Sites
This privacy statement covers the Alberta Transportation TSS Web pages ( and does not apply to other web sites visited outside of this one.

Each ministry's or organisation's web site may have a different privacy statement depending on the nature of its site. You should review the privacy statement each time you submit personal information on a web site.

Collection of Information
Alberta Transportation employs software programs to monitor network traffic and to identify unauthorized attempts to replace or change information, or otherwise cause damage. The software logs computer information and navigation and click-stream data of the computer that has contacted our server. We make no attempts to link this information with the identity of individuals visiting our site unless an attempt to damage the site is detected. Logged information is not disclosed outside of Alberta Transportation's personnel or those under contract to conduct maintenance to web server components. The logs are permanently archived as raw research material. The logs may not be accessed, opted out, or changed by server users.

The only information collected that is used to identify you is information you give voluntarily. When you submit a question or comment, you will be asked for your name, e-mail address, or other information. This information is only used to process and respond to your question or comment, and is collected in compliance with section 32 (c) of the Freedom of Information and Protection of Privacy (FOIP) Act. This information is not disclosed except to authorized personnel who need it to answer your question.

The personal information you submit is secure once it reaches the government server. In transit between your computer and the server, however, it may not be secure. If you would prefer to raise a comment or question in person, please call 780-415-9622. Outside the Edmonton area, dial 310-0000, then 780-415-9622 for a toll-free call in the province of Alberta.

Cookies are small text files that web pages place in your computer to assist you when you return to the page. This web site does not use cookies.

If you wish, you may change the settings on your web browser to deny cookies or to warn you when cookies will be deposited.

The government computer system uses software to monitor unauthorized attempts to upload or change information, or damage the service we provide. No attempt is made to identify users or their usage patterns except during law enforcement investigations.

Contact Information
For more information about any of the policies described above, please contact:

For TRAVIS Web/Carrier Services Permits/Vehicle Safety Permits
Central Permit Office
1-800-662-7138 (North America)
1-403-342-7138 (local)

Troubleshooting (Monday-Friday from 8:15am to 4:30pm):

Troubleshooting (after business hours):

For Carrier/Public Profiles & Carrier Document Portal
Troubleshooting (Monday-Friday from 8:15am to 4:30pm):

For TIMS Registration
Please contact the GoA Service Desk
Phone:(780) 427-1GoA (1462)
BERNIE Portal:

For eFacility Registrations
1-780-427-8901 and select option 8


For Rail Safety Certificates
Troubleshooting (Monday-Friday from 8:15am to 4:30pm):

View the Government of Alberta's Freedom of Information and Protection of Privacy (FOIP) Act.